Terms of Service

1. Who we are

Clareos (“we”, “us”, “our”) operates a software platform that helps individuals explore general wellness information related to health markers they choose to upload. The operator is based in Australia. These Terms govern your access to and use of clareos.app and related services (the “Service”).

2. Not medical advice

The Service provides general wellness information only. It does not provide medical advice, diagnosis, treatment, or clinical decision support. Clareos is not a medical device, not a healthcare provider, and not a substitute for professional care. Always consult a qualified healthcare professional before making decisions about your health. See our Medical Disclaimer.

3. Eligibility and accounts

You must be at least 18 years old (or the age of majority where you live) to create an account. You are responsible for keeping your credentials secure and for activity under your account. Provide accurate registration information and keep it up to date.

4. What the Service does

Subject to availability and ongoing development, the Service may:

• Accept uploads of lab reports and related files you choose to provide
• Extract and store biomarker and profile data you enter or that our systems derive from uploads
• Use AI models to generate informational summaries, research pointers, and suggested wellness-oriented plans
• Surface trends across your stored markers and send optional notifications you configure

Features may change, be limited, or be unavailable. We do not guarantee clinical accuracy, completeness, or fitness for any particular purpose.

5. AI-generated content

Parts of the Service use third-party AI (currently Anthropic’s Claude API) to process content you submit and to generate text and recommendations. AI output can be incorrect, incomplete, outdated, or biased. You must not rely on it as medical, legal, or other professional advice. You remain solely responsible for how you use any output.

6. Your content and data

You retain ownership of content you upload. You grant us a limited licence to host, process, and display that content solely to operate and improve the Service as described in our Privacy Policy. You must have the right to upload the materials you provide and must not upload content that is unlawful or infringes others’ rights.

7. Acceptable use

You agree not to:

• Use the Service to diagnose, treat, or manage medical conditions for yourself or others in place of a clinician
• Attempt to reverse engineer, overload, or disrupt the Service
• Access another person’s account or health data without authorisation
• Misrepresent AI output as professional medical advice or as coming from a licensed practitioner

8. Subscriptions and payment

Paid features, if offered, will be described at the point of purchase. Fees, renewals, and cancellation terms will be presented before you buy. Unless required by law, fees are non-refundable once a billing period has started.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant uninterrupted or error-free operation, or that outputs will meet your expectations.

10. Limitation of liability

To the maximum extent permitted by law (including the Australian Consumer Law where it applies and cannot be excluded), we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of data, profits, or health outcomes arising from your use of the Service. Our aggregate liability for claims relating to the Service is limited to the greater of (a) amounts you paid us in the 12 months before the claim or (b) AUD $100.

11. Termination

You may stop using the Service and request account deletion at any time via account settings (where available) or by contacting us. We may suspend or terminate access if you breach these Terms or if we discontinue the Service. Provisions that by nature should survive (including disclaimers and liability limits) will survive termination.

12. Governing law

These Terms are governed by the laws of Australia (and the state or territory of the operator, as applicable), without regard to conflict-of-law rules. Courts in Australia have exclusive jurisdiction, subject to any non-excludable consumer rights where you live.

13. Changes

We may update these Terms from time to time. Material changes will be indicated by updating the “Last updated” date and, where appropriate, by notice in the product. Continued use after changes take effect constitutes acceptance of the updated Terms.

14. Contact

Questions about these Terms: use the in-app support channel or the contact details published on clareos.app when available.